Job Vacancy
Key Account Manager - Hotel Division
Currently accepting applications
About Emkay Foods
Emkay Foods is one of Egypt’s leading food solutions companies, supplying restaurants, hotels, bakeries, and retailers with high-quality ingredients and products. Built on the values of quality, value, and consistency, we provide trusted solutions backed by reliable supply chains and deep market expertise.
Job Summary
The Key Account Manager (Hotels Division) is responsible for managing and growing a portfolio of hotel accounts, building long-term partnerships, and driving sustainable revenue growth. The role focuses on understanding hotel procurement structures, operational needs, and service standards, and translating them into tailored foodservice solutions backed by Emkay Foods’ strengths in supply reliability, cold chain excellence, and consistent quality.
This role combines relationship management, sales performance tracking, and strategic account development, with a strong focus on execution and results.
Key Responsibilities
- Build and maintain strong, trust-based relationships with hotel purchasing teams, F&B managers, chefs, and decision-makers.
- Manage a portfolio of key hotel accounts to achieve long-term growth and retention.
- Generate new sales opportunities through existing client relationships and professional networks.
- Develop a deep understanding of each client’s needs, requirements, and operational priorities, and propose customized solutions accordingly.
- Expand relationships with existing clients by continuously proposing relevant products, services, and value-adding solutions.
- Achieve agreed sales targets and track account performance against quarterly and annual objectives.
- Monitor sales metrics, prepare account reports, and provide regular forecasts and performance updates.
- Identify opportunities to improve sales performance, including up-selling and cross-selling across Emkay’s product portfolio.
- Coordinate closely with internal teams (logistics, warehousing, operations, and finance) to ensure accurate, timely delivery of products and services.
- Serve as the main point of communication between hotel clients and internal teams, ensuring smooth coordination and issue resolution.
- Handle client concerns, complaints, and operational challenges professionally to maintain trust and continuity.
- Support contract negotiations with key clients and ensure commitments and deadlines are met.
- Contribute to strategic account planning aimed at improving client results and long-term partnership value.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 2 years of experience in hotel division sales or key account management, ideally within the foodservice or hospitality sector.
- Solid understanding of sales methodologies, account management processes, and commercial negotiation.
- Excellent communication and negotiation skills.
- Very good command of English (Arabic proficiency is a strong advantage).
- Comfortable working with ERP/CRM systems.
- Must have a car and be willing to travel regularly to client sites.