Key Responsibilities

Receiving Operations

• Supervise receipt of incoming shipments, primarily frozen meats and food products.
• Verify quantities, specifications, and temperatures against purchase orders.
• Ensure vehicles and unloading practices meet food safety and quality standards.

Storage & Inventory Management

• Organize products across freezer rooms and dry storage for optimal use of space.
• Monitor and record freezer/cold storage temperatures daily, ensuring compliance.
• Maintain inventory accuracy and set clear reorder points to support demand.
• Coordinate with maintenance to ensure refrigeration equipment functionality.
• Utilize ERP/WMS systems and barcode/RFID technology for tracking and forecasting.
• Implement contingency plans for cold chain disruptions, power outages, and overstock.
• Conduct cycle counts and manage stock rotation (FIFO/FEFO).
• Oversee handling equipment (forklifts, reach trucks, pallet jacks) and their maintenance.
• Manage reverse logistics for returns, damaged goods, and waste.
• Prepare for and lead regulatory inspections and government audits.

Dispatch & Distribution

• Supervise picking and loading of outbound orders with accuracy and speed.
• Verify dispatch against documents and ensure product integrity until delivery.
• Maintain high order fulfillment accuracy and on-time dispatch rates.

Control & Stocktaking

• Oversee regular and annual stock counts.
• Investigate and report discrepancies in inventory.
• Ensure all movements (inbound, outbound, returns, waste) are recorded in ERP.

Team Management

• Lead and develop a warehouse team of storekeepers, forklift operators, and workers.
• Allocate shifts, assign tasks, and monitor productivity.
• Train staff in food safety, occupational safety, and handling procedures.
• Build a strong culture of safety, accountability, and continuous improvement.
• Identify and mentor potential successors within the team.

Quality, Safety & Compliance

• Implement and maintain HACCP/ISO food safety standards.
• Maintain warehouse hygiene and prevent contamination risks.
• Ensure compliance with occupational health and safety laws.
• Coordinate with the Quality team for inspections and corrective actions.
• Guarantee compliance with all local regulations related to food storage and handling.

Reporting, KPIs & Continuous Improvement

• Prepare daily, weekly, and monthly reports on inventory, wastage, and efficiency.
• Track and improve KPIs such as inventory accuracy, shrinkage %, order fulfillment rate, and warehouse utilization.
• Recommend and implement process improvements, cost reductions, and digitization initiatives.
• Collaborate with Procurement, Sales, Finance, and Production to align inventory with forecasts and ensure smooth operations.